ISO 9001

Quality is our Mindset

At POA, we’re committed to continually improving our performance. We run our business under a QMS so we can reduce waste, rework, and inefficiencies. Our QMS actively engages our employees to effectively address issues. The end goal: improve our customer and employee satisfaction!

We operate under a Quality Management System (QMS) that is certified to ISO 9001:2015. Our certification covers the full breadth of our products and services.

What does the ISO certification mean?

ISO 9001:2015 certifies that a QMS has been designed to help improve overall performance and provide a sound basis for sustainable development initiatives. Our certification in ISO 9001 also allows us to provide GMP-compliant services to our GMP customers.

Our ISO 9001 certification demands that we continually improve our systems and processes in order to deliver a quality product or service—and fully satisfy our customer’s needs. We’re required to monitor and evaluate our performance on a regular basis. That includes conducting thorough investigations to determine the root cause of issues when they arise and applying corrective actions to prevent issues from recurring.

Our Quality Management System helps us keep our promise to do it right the first time.

"In February 2015, the McKesson drug distribution facility in Memphis, Tennessee experienced a roof collapse due to an ice storm. The damage destroyed the touch screen, power supply and programmable logic controller of a cold storage system, threatening the Center for Disease Control's entire US supply of vaccines for children. With Steve and Lonnie Powers leading, the entire POA team provided 24/7 support to McKesson. With POA's collaboration, McKesson was able to stabilize the situation, install a new controller, and get it operational. In this situation, partnering with the right company saved McKesson from a potential $876,000,000 loss."

-Timothy Phelps Former Manager of Facilities & Engineering McKesson

Certifications and Memberships