Quality Is Our Mindset
At POA, we’re committed to continually improving our performance. We run our business under a QMS so we can reduce waste, rework, and inefficiencies. Our QMS actively engages our employees to effectively address issues. The end goal: improve our customer and employee satisfaction!
We operate under a Quality Management System (QMS) that is certified to ISO 9001:2015. Our certification covers the full breadth of our products and services.
What does the ISO certification mean?
ISO 9001:2015 certifies that a QMS has been designed to help improve overall performance and provide a sound basis for sustainable development initiatives. Our certification in ISO 9001 also allows us to provide GMP-compliant services to our GMP customers.
Our ISO 9001 certification demands that we continually improve our systems and processes in order to deliver a quality product or service—and fully satisfy our customer’s needs. We’re required to monitor and evaluate our performance on a regular basis. That includes conducting thorough investigations to determine the root cause of issues when they arise and applying corrective actions to prevent issues from recurring.
Our Quality Management System helps us keep our promise to do it right the first time.